How To Place an Order

You can order online securely, by telephone, or complete the printed Order Form and send it (by mail or fax), along with payment or purchase order to Penzar Development. Payment may be made using check or money order drawn on US bank, credit card (VISA, MasterCard, American Express or Discover), or wire transfer (international customers only, minimum US$300.00 order). We also accept purchase orders from qualifying US businesses, educational institutions and government agencies. Purchase order terms are net 30 days. California customers must add applicable sales tax or attach a signed California Resale Certificate card.

International Orders

In addition to the United States and its territories, Penzar Development also accepts orders from other countries if export can be made under General License G-DEST. All prices are in U.S. dollars and do not include taxes or duties. Payment terms are prepaid in U.S. dollars. Penzar Development does not accept letters of credit or C.O.D. orders.

International shipments might be subject to customs clearance delays and payment of duties and taxes at the destination country port of entry. It is the customer's responsibility to pay any customs charges and to resolve any customs related matters.

Shipping

Packgaged products are shipped via FedEx, UPS or Priority Mail. International orders are shipped via Air Mail or FedEx only. Payment must include applicable shipping and handling charges. Please allow up to 10 days for standard delivery on domestic orders and 3 weeks on international Air Mail delivery orders. Delivery tracking service might not be available for Air Mail shipments. For time sensitive international orders, we recommend FedEx service.

International orders are shipped "Freight on Board". That is, we guarantee that packages sent to international destinations are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.

Electronic software download (ESD) products must be downloaded online from our website by the customer.

Software media

Packaged product software is shipped on CD.

Return Policy

We accept returns of products purchased directly from Penzar Development within 30 days of invoice date when accompanied by a return authorization number from Penzar Development. For packaged products all materials must be returned in original saleable condition. Buyer must pay for all return shipping costs. We do not give refunds for software that has been activated.

All returns and refunds are charged a 10% processing fee. Opened packaged products are charged an additional 10% restoking fee. Refunds do not include shipping and handling charges.

International customers: we do not accept returns or give refunds for packaged products shipped to outside of United States.

We do not accept returns or give refunds for products purchased through resellers and dealers.